Arab Public Administration Report: Productivity in the Digital Age

Now in its fourth year, this report offers a unique perspective on public sector productivity in the Arab world, drawing directly from the voices of government employees. Based on a wide-reaching survey of more than 1,600 civil servants across Arab countries, the report presents an inside view of government work, the challenges affecting productivity, and the growing impact of technology and artificial intelligence on government operations. A multi-faceted research approach was adopted, combining a comprehensive survey, an extensive literature review, and expert insights to learn more about how the public sector is evolving in the digital age. By presenting first-hand insights from within government institutions, this report equips policymakers with a clear understanding of prevailing trends, current challenges, and future opportunities to enhance government productivity and build a more future-ready and productive public administration.